Mobile Order & Pay Solution
Customers can easily order & pay contactless for food & drinks using the app on their phones. The system reduces queues by speeding up serving times which ultimately resulting in more customers being served.
Digitizes the process of ordering from restaurants, deli counters, coffee bars, food trucks, etc. Customers order via a digital menu available in the shopper app, on the web, or in-person via tablets mounted in the store. Orders can be placed in advance (with prepayment) contactless. The staff application provides for order fulfillment and contacting customers. A text message lets customers know when their order is ready.
Each menu item can be customized with additionals, extras, options, and special instructions. Images and descriptions can be used to make items especially enticing.
When an order is complete a text message or push notification calls the customer to pick it up or will be served.
Restaurant team can process orders more efficiently.
Works on Most Devices
The same fulfillment app is accessible from most phones, tablets, and computers via native iOS, Android, and web-apps.
Restaurants can choose between manually opening and closing the counter or setting it to open and close automatically with the restaurant’s hours.
Print Orders Too
For restaurants whose workflow includes printed tickets the fulfillment app can be configured to print each order out. Simply connect a compatible EPSON printer and a ticket will be printed out for every order.
Straightforward to Operate
Orders appear with a visual and auditory signal, and are identified by the customer’s first name and last initial.
Order details are displayed along with a customer phone number. When the order is marked complete the shopper will receive a text message calling them to the counter for pickup.
Reliable and Simple
If there is any problem with a shopper’s order staff can contact the shopper by phone and/or cancel the order.
If there is a problem with an item on the menu staff can have it hidden from the menu or marked out of stock to prevent customers from ordering it.
If there are items marked out of stock the counter service app will ask staff to review and confirm they are still out of stock each morning, freeing staff from remembering to update the item.
A heartbeat from the counter app ensures that at least one counter is open at all times. If no counter is online (for example, a store has lost internet access) it notifies technical support and prevents shoppers from ordering until the issue is resolved.