iOS and Android app that provides the benefits of online shopping in physical stores.
The shopper app allows customers to digitize their interactions with physical retailers. Shoppers sign up with their email and a photo in order to interact with a retailer’s store, including mobile self-scanning, line free checkout, order in-store and order ahead, requesting customer service, getting product information and more.
The shopper app is available on iOS and Android and can be used as a retailer-specific white-label or across multiple small retailers with the universal app.
Private Whitelabel Available
The Shopper App can be deployed as a white-label allowing retailers to have their own app on the Apple and Google Play stores, complete with their own branding and custom capabilities. Shoppers like white-labels because it’s the brand they know and trust, while retailers prefer it in order to own the install and the shopper relationship.
Retailers can deepen the customer relationship and own the install by deploying the platform as their own-brand staff and shopper apps.
The platform can be deployed as fully retailer branded apps for both shoppers and staff. By fully branding the application including colors, logos, app store pages and micro sites the retailer gets to enhance their brand and own the customer relationship. Private white-label is deployed via the retailers’ own dedicated apps on the app store, allowing them to own the install on their customers’ devices. Owning the install prevents platform lock-in and allows the retailer to keep the long term strategic value from each customer download. In addition, all private white-labels come with universal app compatibility.
Line Free Checkout with Mobile Self-Scanning
The shopper app allows customers to scan items, adding them to a virtual basket. When their shopping trip is complete they can perform a line-free checkout with the app, making shopping more pleasant and convenient.
Order Ahead and In-Store
Instead of waiting to be helped at food counters shoppers can place their order using the app and get a notification when it’s ready. This works for ordering ahead as well and can be done by non-app shoppers via kiosk or the web.
App customers don’t need the paper circular because they get notified when specials change through the app. They can save specials at home and get a reminder when they’re close to expiration. Making specials easier to take advantage of helps shoppers appreciate the value offered at a store.
Personal Customer Service
Every shopping trip includes the opportunity to give feedback or get help, increasing shoppers’ connection to the retailer. When shoppers have an easy way to share their concerns they are less likely to use public forums like Facebook and Twitter. Star ratings also provide a metric for measuring store experience and a baseline for improvements.
Streamlined Store Operations
The FutureProof Retail platform removes the need for specialized and expensive equipment and instead uses off-the-shelf hardware to empower shoppers and the store team.